The healthcare industry is no stranger to disruption, but one sector that has remained largely untouched by innovation is medical malpractice insurance. With its complex regulatory landscape, slow-moving processes, and outdated methods, it has long been a challenge for insurers to meet the evolving risk management needs of healthcare professionals. But that’s all changing, thanks to Indigo, a pioneering company leveraging AI to streamline and modernize medical malpractice insurance in the United States.
Kathleen Murray, the Vice President of People & Culture at Indigo, is part of the leadership team that is at the forefront of this transformation. With a mission to create a culture that fosters innovation, collaboration, and rapid problem-solving, Murray is working to build a team of experts who can harness the power of AI in healthcare and medical malpractice insurance to revolutionize an industry that has remained stagnant for decades.
In a recent conversation, she shared insights into the world of healthcare AI jobs and what makes Indigo a unique and exciting place for professionals passionate about AI insurance and disruptive technology.
The medical malpractice insurance industry is a complex and traditional one. For years, medical malpractice insurance companies have relied on legacy systems, slow processes, and outdated models to assess risk and provide coverage. But in a world where AI technology is rapidly evolving, this approach is no longer viable.
Indigo is changing the game by using artificial intelligence to not only streamline the purchasing process but also enhance risk modeling, making it more accurate and adaptive to the changing healthcare environment.
“Indigo provides a unique opportunity to disrupt a deeply traditional industry. We’re creating new ways to assess risk in medical malpractice, and we need those who are ready to challenge norms, drive meaningful change, and do so autonomously in a remote-first environment,” Murray said. “We’re a small team that gets immense amounts of work done in record time. We strive to offer you the ability to do some of the best work of your career with an amazing team and culture to support.”
As more professionals look to the future of AI jobs, it’s clear that industries such as medical malpractice insurance will be among the first to see AI's transformative effects. At the heart of this transformation is a skilled team that understands both the technical aspects of AI and the specific challenges of the insurance industry.
Want to learn more about our team? Read our Q&A with Indigo CEO Jared Kaplan.
According to Murray, the most in-demand skills for candidates working with AI technologies today include knowledge of data engineering, cloud computing, and machine learning.
“At Indigo, we believe professionals need deep technical skills in data engineering, machine learning, and model interpretability to help modernize the traditionally slow MPL (medical professional liability) insurance sector,” she said. “That means proficiency in cloud computing and data transformation tools is crucial for those looking to push boundaries and drive meaningful change in the AI medical malpractice space.”
As the healthcare industry becomes more reliant on technology, AI professionals with the ability to analyze data and build predictive models will be in high demand. But it’s not just technical expertise that matters. A deep understanding of the healthcare sector, its data, and its challenges is equally important.
While many AI insurance companies may focus purely on the technical side, Indigo takes a more holistic approach, blending technical proficiency with industry knowledge.
“Candidates who understand healthcare data, have strong predictive modeling skills, and can adapt to a complex regulatory landscape are well-suited,” Murray said. “The ability to work independently and make fast, effective decisions without a clear blueprint is essential.”
When it comes to finding the right candidates, AI technical expertise is a given. But there are also several soft skills that can make or break success in this quick-moving environment.
“Adaptability, self-direction, and problem-solving are critical in a remote-first, fast-paced environment like Indigo. Those who succeed here can dive into ambiguous challenges, collaborate across functions, and drive projects with minimal oversight,” she said. “We have an amazing team from a diverse background of industries who all come together with a common goal of using technology to make medical malpractice easy to purchase.”
It’s clear that to succeed at Indigo, candidates need more than just a degree or certifications in AI and machine learning. They need a proactive mindset, the ability to navigate the complexities of healthcare data, and the resilience to keep pushing forward even when facing resistance.
Career growth is not just about climbing the corporate ladder at Indigo. Instead, it’s about evolving as a technical expert, an innovator, and someone who can navigate the complexities of the medical malpractice insurance industry.
“At Indigo, careers can progress from individual contributor roles to leadership by demonstrating resilience, rapid problem-solving, and a drive to tackle industry roadblocks. Success here requires evolving as a technical expert and an innovator who can navigate the complex insurance environment,” Murray said.
“We are also a lean team with roles that come up as necessary to serve the needs of the business. While your next role may not always be immediately clear, you will learn and grow exponentially across different layers of your background to set yourself apart in future career opportunities.”
For professionals looking to build a career in AI insurance, this approach is a dream come true. With the rapid pace of change at Indigo, employees can expect to take on new challenges, acquire new skills, and develop a well-rounded understanding of both AI in healthcare and the insurance industry.
One of the standout features of Indigo’s work environment is its focus on culture and values, which include being transparent and collaborative.
“At Indigo, our culture is something we are most proud of. Our remote-first approach prioritizes autonomy, collaboration, and innovation,” Murray said. “We’re focused on moving fast, iterating constantly, and finding new solutions to old problems in a field that’s ripe for transformation.”
Indigo’s culture is designed to support the kind of rapid, high-impact work needed to disrupt the traditional medical malpractice insurance industry.
“We gather with intention, offer full transparency in communication, and are consistently looking for ways to improve upon the experience of our team members,” she said.
Interested in AI jobs of the future? Indigo offers a unique opportunity to not only make a significant impact in a traditional industry but also be part of a team that is defining the future of healthcare insurance.
When it comes to AI-driven products, ethics play a crucial role. In a field as sensitive as medical malpractice insurance, privacy, bias, and transparency are paramount.
“We look for candidates who understand these issues and can design models that are fair, explainable, and compliant with regulations, even when challenges arise,” Murray said.
For professionals in AI insurance, it’s not just about building the most accurate models but also about ensuring those models are ethical, transparent, and aligned with industry requirements. This commitment to ethical AI is what sets Indigo apart in a rapidly evolving field.
Indigo offers a unique customer experience for physicians interested in AI-enhanced insurance products. By integrating AI into the highly regulated and complex world of medical malpractice insurance, the company is paving the way for AI jobs that will transform the industry.
“Those who thrive at Indigo combine hands-on deployment experience with the ability to adapt AI for a highly regulated, traditional, and slow-moving field. If you look at it, most companies in the medical malpractice industry are using outdated models and tactics to serve their customers,” she said. “So, at Indigo, that means demonstrated success in challenging norms or scaling models in difficult contexts makes candidates highly competitive for positions with us.”
Looking to make a real difference in the world of medical malpractice insurance and AI in healthcare? Indigo is offering a front-row seat to the future of the industry. The company’s commitment to innovation, its focus on creating an empowering work culture, and its drive to disrupt a traditional market make it the perfect place for professionals eager to leave their mark on the AI jobs of the future.
Indigo is a new medical malpractice insurance company that uses innovative technology to streamline the traditional malpractice coverage process. Now, physicians and medical groups can receive customized pricing that’s in line with their true medical malpractice risk.
If you face a medical liability claim, Indigo works with local defense attorneys. This helps you focus on what you do best — caring for your wide range of patients. The time is now for a custom tailored medical malpractice insurance coverage experience.
Learn more about career opportunities with Indigo.
Image by pcess609 from iStock.
