What Is a Personal Medical Malpractice Insurance Audit?

A personal medical malpractice insurance audit helps healthcare professionals get ready for possible future claims. Data shows that about one in three healthcare providers faces lawsuits for medical malpractice in their careers. Statistics indicate that around 31% of doctors experience lawsuits at some time.

With roughly 20,000 medical malpractice lawsuits filed annually in the United States, most successful claims settle out of court. Additionally, certain specialties, such as OB-GYN and general surgery, have higher rates of malpractice claims.

By the Numbers: Medical Malpractice Wins vs. Losses & Settlement Sizes

What Is an Insurance Audit?

First, let’s cover how we define medical malpractice insurance: it is a crucial protection for healthcare professionals. It covers legal costs and potential damages resulting from medical negligence claims. Insurance audit services help safeguard doctors’ careers and finances, especially for those who are in high-risk specialties.

Medical professional liability insurance, or medical malpractice insurance, covers legal fees, settlements, and damages resulting from such claims. There are two main types of coverage: claims-made and occurrence.

Claims-made policies only cover claims made while the policy is active. In contrast, occurrence policies cover claims for incidents that happen during the policy period. This is true no matter when policyholders file the claim.

Factors affecting insurance costs include the physician's specialty, geographic location, years of experience, and claims history. Understanding the importance of medical malpractice insurance and choosing the right coverage is essential for all medical professionals.

When we speak of defining insurance audit meaning, we are talking about the process where an insurance company reviews a healthcare provider's claims, medical records and billing practices to ensure compliance with policy terms. The audit also will assess the potential risk of future claims. Finally, an insurance premium audit helps the insurance company find the right costs and coverage levels.

How Are AI Tools Used to Audit Insurance?

AI-enhanced risk management tools can significantly speed up the insurance audit process and make it less overwhelming. To expedite the audit, ensure your records are well-organized and digitized, and take advantage of AI-assisted platforms to automate routine tasks.

The time for medical malpractice insurance audits can vary. However, AI tools can help speed up underwriting and risk management. Traditional audits can take weeks.

However, AI speeds up this process. It analyzes large amounts of data quickly and accurately. Additionally, the role of AI is to reduce human error and provide faster feedback.

If you’re searching for ways to speed up the insurance auditing process, consider:

  • Digitizing and organizing records: Ensure all your documentation, including past claims, certificates, patient records and billing details, are organized in digital format. AI systems can process structured data more efficiently, so the more you can digitize, the faster the process will be.
  • Using AI tools: Some insurance audit services provide AI-powered risk management platforms. These tools can help make the audit process easier. By inputting data into such a system, it can auto-generate reports and identify potential issues, reducing the time spent on manual review.

Historically, the audit process can be overwhelming, but by starting early, you will have more time to gather all the necessary information and reduce stress. It also gives you room to ask questions and resolve any issues with your insurance provider. And, if you're unfamiliar with the process, consider working with a professional or using your insurer's resources to guide you.

Getting into the specifics, you’ll typically need the following to complete a general liability audit: financial documents, tax documents, payroll information, claims history and employee records.

Next, you may be asking how do I get a personal medical malpractice audit? Well, typically, your insurance provider initiates the audit, and the process varies slightly depending on their specific requirements. Insurance providers initiate medical malpractice audits for various reasons, including:

  • High-risk claims: If a claim involves significant damages or complex medical issues, the insurer may conduct a thorough audit to assess potential liability and coverage limits.
  • Unusual patterns: If a healthcare provider exhibits unusual billing practices, a high number of claims, or a history of malpractice allegations, the insurer may initiate an audit to identify potential risks.
  • Regulatory changes: Changes in medical regulations or reimbursement policies may prompt insurers to review their provider network and identify potential compliance issues.
  • Internal investigations: Insurers may conduct internal investigations into specific claims or providers based on complaints, whistleblower reports, or other red flags.

Goals & Benefits of a Personal Medical Malpractice Insurance Audit

Personal medical malpractice insurance audits can often be an expensive and time-consuming process. However, with the introduction of AI-powered underwriting and risk management systems, there are significant cost-saving benefits to both insurance providers and policyholders.

First, an audit of medical malpractice insurance can reduce costs since automation lowers administrative expenses. AI algorithms identify inconsistencies and errors in data faster than humans do. By automating risk assessments and the audit process, AI reduces the likelihood of mistakes that could otherwise result in costly corrections or delays.

Additionally, using predictive analytics, AI systems can analyze historical data to identify patterns or trends that may indicate a higher risk of claims. By accurately assessing risk upfront, AI helps ensure correct pricing of medical malpractice policies and that you won't have to revisit or correct the audit process later.

Remember that AI systems can gather and process important data quickly from different sources. They do this without needing human help. This quick data aggregation helps insurers complete audits faster, reducing the time they spend on each audit and passing on those savings to the policyholder in the form of lower fees.

With AI, insurers can assess risk and make decisions about your policy much more quickly than through traditional methods. For policyholders, this ensures rapidly addressing audit-related questions or concerns, cutting down the number of follow-up inquiries and the time spent on each case.

You can also outsource tasks to AI. Instead of employing large teams to manually review claims, data entry, and cross-check records, insurers can rely on AI systems to handle the bulk of this work.

This lowers staff salaries, benefits and training costs. As a result, the company can pass these savings to policyholders. They can offer lower premiums or reduced audit fees.

Insurance Audit Checklist: Step-by-Step Process to Prepare for an Insurance Audit

First, let’s look at the causes of medical malpractice claims. Medical malpractice claims can have severe consequences for healthcare providers, both professionally and legally. The top causes of these claims include:

  1. Incorrect or delayed diagnosis: Misdiagnosing or delaying the diagnosis of a patient's condition
  2. Surgical errors: Mistakes during surgery, such as operating on the wrong site or leaving surgical items behind
  3. Medication errors: Errors in prescribing, administering or monitoring medications
  4. Birth injury: Injuries to the baby or mother during childbirth due to medical negligence
  5. Anesthesia errors: Mistakes during the administration or management of anesthesia
  6. Failure to treat: Neglecting to provide necessary medical care or intervention

To mitigate these risks, healthcare providers should focus on all of the following:

  • Improving communication between providers & patients
  • Addressing systemic issues within organizations
  • Staying updated on the latest medical knowledge & practices
  • Adopting evidence-based guidelines
  • Establishing a culture of safety that encourages error reporting

By taking these steps, healthcare providers can significantly reduce the risk of medical malpractice claims and improve patient safety.

If someone initiates a claim, several areas need to be addressed. The following process should be adopted:

1. Gather all medical records related to the incident, including:

  • Admission records
  • Progress notes
  • Surgical notes
  • Lab results
  • Radiology reports
  • Discharge summaries

Records from all healthcare providers involved in your treatment:

  • Hospitals
  • Clinics
  • Specialists
  • Primary care physicians

All bills and receipts related to your treatment, including:

  • Hospital stays
  • Doctor visits
  • Surgeries
  • Medications
  • Therapy or rehabilitation
  • Medical equipment

Additional items to collect, include:

  • Any correspondence with your insurance company or Medicare/Medicaid regarding your treatment and claims.
  • If the malpractice resulted in death, you'll need a copy of the death certificate and any autopsy reports.
  • Any letters, emails or other correspondence with the doctor or their insurance company regarding the incident.
  • Receipts for any out-of-pocket expenses you incurred as a result of the malpractice, such as lost wages, home healthcare, modifications to your home.
  • If you've lost income due to the malpractice, you'll need to provide documentation of your income, such as your pay stubs, payroll records or tax returns.
  • Photographs of your injuries before and after the incident can be helpful in demonstrating the extent of your injuries.
  • Statements from any witnesses who saw the incident or can provide information about your injuries.
  • Reports from medical experts who can testify about the standard of care and how the doctor's actions deviated from that standard.

2. Review your policy as it currently stands:

  • Understand your coverage limits and changes in coverage
  • Take note of policy exclusions
  • Note the specified timeframe for reporting the potential claim to your insurer
  • Check to see if defense costs are covered
  • Review provisions for settlement and judgment

3. Calculate all the costs based on the various coverage combinations:

This includes looking at potential costs such as damages, legal fees, expert witness fees and court costs.

Next, review the policy to determine limits, exclusions and deductibles. Consider the following scenarios, calculating and comparing the costs for each of them:

  • Best-case scenario: The insurance company pays the full amount of the claim, up to the policy limits.
  • Worst-case scenario: The insurance company denies the claim or only pays a portion of the claim.
  • Other scenarios: The claim may settle out of court for a certain amount, or the case may go to trial, and a jury may award damages.

When calculating the costs of a potential medical malpractice claim, doctors may include provisions for: potential liability (if they believe they were negligent in their care), loss of income, reputational damage or emotional distress. They may also consider excluding provisions if the insurance already covers the cost, if the lawyers are working on a contingency fee basis, or if the provisions for damages are speculative or punitive.

4. Discuss the situation with your carrier, including the topics of:

  • Incident details
  • Potential exposure
  • Legal assistance
  • Policy coverage
  • Risk mitigation
  • Claims history

5. Decide on next steps, specifically whether you will stay with your carrier or find a new one. Consider the following:

The final step outlined above asks the insured to consider how well their current carrier is working for them. When choosing a policy, think about several factors. These include coverage limits, policy type, and premium cost. Also, consider the insurer's financial stability.

Look at the consent to settle clause and prior acts coverage. Don't forget to check tail provisions and policy exclusions. State-specific factors like damage caps and tort reform laws also influence coverage options and costs.

The Pros & Cons of Specific Provisions of a Medical Malpractice Policy

Let’s look at these five specific provisions: Tail Insurance, Claims-made vs. Occurrence Malpractice Insurance, Consent to Settle (with negligence vs. malpractice), Medical Director Insurance vs. Medical Malpractice Insurance, and Prior Acts coverage. For each type, we’ll look at the downside and the benefit of including each provision.

Tail Insurance: Tail insurance extends coverage for medical malpractice claims reported after a claims-made policy expires. It's crucial for physicians transitioning careers or retiring to avoid gaps in coverage. While it offers protection against potential claims, tail insurance can be costly and limited by the original policy's terms.

Claims-made vs. Occurrence Malpractice Insurance: Occurrence and claims-made are the two primary types of professional liability policies. Occurrence policies offer lifetime coverage for incidents that occur during the policy period, regardless of when the policyholder files the claim. Claims-made policies, more common in healthcare, cover claims made during the policy period, even if the incident occurred earlier.

A pro of occurrence policies is that they are generally simple and offer a lifetime coverage. A con is their higher cost and potential for underinsurance if claims arise years later. Claims-made policies, while less expensive, require careful consideration of retroactive dates and tail coverage to avoid gaps in protection. Incident trigger provisions allow for early reporting of potential claims, enabling proactive risk management and potential resolutions.

Consent to Settle: This is a clause in a medical malpractice insurance policy that requires the insurer to get the physician's written consent before settling a claim. This is important because settlements can hurt a doctor's career and reputation. This can happen even if the doctor is not found negligent.

A pro of having a pure consent-to-settle clause is that it gives the physician ultimate control over the decision of whether or not to settle a claim. This allows them to protect their reputation by fighting claims they believe are unfounded. A con is that it can be more expensive for the insurer, who may be more inclined to settle claims early to avoid legal fees. This can lead to higher premiums for physicians.

Attached to the Consent to Settle provision are the concepts of negligence vs. malpractice and it is important to look at the differences between the two. Negligence occurs when a healthcare provider fails to provide the standard of care, potentially leading to patient harm. Medical malpractice is a legal claim arising from negligence that results in injury or loss.

Medical malpractice insurance protects healthcare providers from financial liability in case of lawsuits and covers legal defense costs and potential damages awarded to injured patients.

A pro of having medical malpractice insurance is that it provides financial protection for healthcare providers, shielding their personal assets from potential lawsuits. A con is that the premiums for such insurance can be high, especially for high-risk specialties.

Medical Director Insurance vs. Medical Malpractice Insurance: Medical director insurance is specialized coverage for doctors who hold administrative roles in healthcare organizations. It protects them from liability that arises from decisions they make in their managerial work, which traditional medical malpractice insurance does not cover.

A pro of having medical director insurance is that it provides additional protection for physicians in leadership roles, covering risks associated with administrative decisions and policy implementation.

A con is that it can be harder to obtain and may have limitations or exclusions that could impact coverage. It's essential to carefully review policies and consult with a broker to ensure adequate protection.

Prior Acts coverage: Prior acts coverage, also known as nose coverage, is an optional feature in medical malpractice insurance. It protects doctors against claims arising from incidents that occurred before their current policy's effective date, up to a certain retroactive date. This is especially important when switching insurance carriers or making career transitions.

A pro of prior acts coverage is that it ensures continuous coverage for physicians, protecting them from gaps in protection. It can be more affordable than tail coverage and allows for smoother career transitions.

A con is that prior acts coverage may not be available from all insurers and may be subject to underwriting restrictions. It's crucial to carefully review policy terms and consider the potential limitations and exclusions.

Do you have to do an insurance audit? No, but you should.

Medical malpractice insurance is a vital tool for healthcare professionals to protect their careers and finances. By understanding the risks associated with medical malpractice claims and the benefits of insurance coverage, physicians can make informed decisions to safeguard their future.

To be clear, you should not ignore insurance audits. Audit results of medical records and billing practices are a tool for the insured and help identify potential areas of risk and minimize the likelihood of claim.

Get Coverage and Peace of Mind With Indigo

For physicians, the message is clear: the financial stakes are growing. Having robust malpractice insurance is a critical responsibility of professional practice. Ask yourself how much you are paying for medical malpractice insurance for your practice.

Connect with us and protect yourself against these increasing risks by investing in the right medical malpractice insurance coverage now.

Photo by Jacob Wackerhausen from iStock.

Disclaimer: This article is provided for informational purposes only. This article is not intended to provide, and should not be relied on for, legal advice. Consult your legal counsel for advice with respect to any particular legal matter referenced in this article and otherwise.

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